At 24jl Casino, your privacy is not an afterthought – it is a core part of how we operate. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you have as a Filipino player under Philippine law.
1.1 This Privacy Policy ("Policy") describes how 24jl Casino ("24jl," "we," "us," or "our") collects, uses, stores, shares, and protects the personal information of users ("you," "your," or "User") who access or use the 24jl Casino website and platform (the "Platform").
1.2 This Policy applies to all personal data processed by 24jl Casino in connection with your use of the Platform, including data collected during account registration, identity verification, financial transactions, gameplay, customer support interactions, and marketing communications.
1.3 By registering an account or using the 24jl Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please do not use the Platform.
1.4 This Policy should be read together with our Terms & Conditions, which govern your use of the 24jl Platform.
2.1 Identity & Registration Data: When you create a 24jl account, we collect your full legal name, date of birth, nationality, gender, and a copy of your government-issued identification document (e.g., Philippine passport, SSS ID, UMID, driver's license, or PhilSys National ID).
2.2 Contact Data: We collect your registered mobile number, email address, and residential address in the Philippines (including city, province, and postal code).
2.3 Financial Data: We collect information about your payment methods, including GCash account numbers, PayMaya account details, and bank account information for BPI, BDO, and Metrobank. We do not store full card numbers or CVV codes. All financial data is encrypted at rest and in transit.
2.4 Transaction Data: We maintain records of all deposits, withdrawals, bonus claims, and wagers placed on the Platform, including amounts in Philippine Peso (PHP), timestamps, and payment method references.
2.5 Technical & Usage Data: We automatically collect device information (device type, operating system, browser type and version), IP address, geolocation data, session duration, pages visited, games played, and clickstream data when you use the Platform.
2.6 Communications Data: We retain records of your communications with our support team, including live chat transcripts, email correspondence, and any feedback or complaints submitted to 24jl Casino.
2.7 Responsible Gaming Data: If you use our responsible gaming tools (deposit limits, self-exclusion, cooling-off periods), we record the settings you apply and the dates on which they were activated or modified.
3.1 Directly from you: The majority of personal data we hold is provided directly by you during account registration, KYC verification, payment processing, customer support interactions, and when you update your account profile.
3.2 Automatically: Technical and usage data is collected automatically through cookies, web beacons, server logs, and similar tracking technologies when you access the Platform. See Section 10 for more information on our use of cookies.
3.3 From third parties: We may receive data from identity verification providers, payment processors, fraud prevention services, and PAGCOR's regulatory systems where required for compliance purposes.
4.1 24jl Casino processes your personal data for the following purposes:
5.1 Under the Data Privacy Act of 2012 (RA 10173) and its Implementing Rules and Regulations, 24jl Casino processes your personal data on the following legal bases:
6.1 24jl Casino does not sell your personal data to third parties. We may share your data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:
6.2 All third-party service providers who process personal data on behalf of 24jl Casino are bound by data processing agreements that require them to maintain appropriate security measures and process data only in accordance with our instructions.
7.1 24jl Casino retains your personal data for as long as your account is active and for a period of five (5) years following account closure, in accordance with PAGCOR regulatory requirements and the Anti-Money Laundering Act of the Philippines.
7.2 Transaction records and KYC documentation are retained for a minimum of five (5) years from the date of the last transaction, as required by the AMLC.
7.3 Marketing consent records are retained for the duration of your account and for three (3) years following account closure or withdrawal of consent, whichever is earlier.
7.4 Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymized in accordance with NPC guidelines.
8.1 The following security measures are in place across the 24jl Platform:
8.2 In the event of a personal data breach that is likely to result in harm to affected individuals, 24jl Casino will notify the National Privacy Commission (NPC) within seventy-two (72) hours of becoming aware of the breach, and will notify affected users without undue delay, in accordance with RA 10173.
8.3 While we take all reasonable precautions to protect your data, no internet transmission or electronic storage system is completely secure. You are responsible for keeping your account credentials confidential and for notifying us immediately at [email protected] if you suspect unauthorized access to your account.
9.1 As a data subject under the Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by 24jl Casino:
9.2 To exercise any of the above rights, please submit a written request to our Data Protection Officer at [email protected] with the subject line "Data Privacy Request." We will respond to all verified requests within thirty (30) days in accordance with NPC guidelines.
9.3 Please note that certain rights may be limited where processing is required for compliance with legal obligations, including PAGCOR regulatory requirements and AMLC reporting obligations.
10.1 24jl Casino uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and deliver relevant content. The following categories of cookies are used:
10.2 Non-essential cookies are only placed on your device with your consent, which you may provide or withdraw via the cookie preference settings available on the Platform. Withdrawing consent for non-essential cookies will not affect the functionality of core Platform features.
10.3 We do not use cookies to serve third-party advertising or share your browsing data with advertising networks.
11.1 24jl Casino employs age verification procedures during account registration to prevent access by minors. All users are required to submit a valid government-issued ID confirming they are at least 21 years of age before their account is fully activated.
11.2 If you believe a minor has registered on the 24jl Platform, please notify us immediately at [email protected] so that we can take appropriate action.
12.1 Some of 24jl Casino's service providers and technology partners may be located outside the Philippines. Where personal data is transferred to recipients in other countries, 24jl Casino ensures that appropriate safeguards are in place, including contractual data protection clauses that meet the standards required by the NPC.
12.2 By using the 24jl Platform, you consent to the transfer of your personal data to countries outside the Philippines where necessary for the provision of our services, subject to the safeguards described in this section.
13.1 24jl Casino reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or PAGCOR regulatory requirements. The revised Policy will be posted on this page with an updated effective date.
13.2 For material changes to this Policy, we will provide at least fourteen (14) days' advance notice to registered users via email or platform notification. Your continued use of the Platform after the effective date of any revised Policy constitutes your acceptance of the changes.
14.1 24jl Casino has appointed a Data Protection Officer (DPO) in accordance with the requirements of the Data Privacy Act of 2012. If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact our DPO:
14.2 If you are not satisfied with our response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines through their official channels.
Every Filipino player on 24jl Casino deserves to know their personal data is handled with the highest standards of care, security, and transparency.
All data transmitted between your device and 24jl's servers is protected by bank-grade 256-bit SSL/TLS encryption. Your personal and financial information is never sent in plain text.
24jl Casino has a designated DPO responsible for overseeing all data privacy matters, ensuring full compliance with RA 10173 and NPC regulations at all times.
24jl Casino will never sell your personal data to third parties for advertising or commercial purposes. Your information is used solely to provide and improve our services to you.
Access, correct, or request deletion of your data at any time. 24jl Casino responds to all verified data privacy requests within 30 days, in line with NPC guidelines.
Marketing communications from 24jl are always consent-based. You can withdraw your consent and opt out of promotional emails or SMS at any time through your account settings.
In the unlikely event of a data breach, 24jl Casino will notify the NPC within 72 hours and inform affected users promptly, as required by the Data Privacy Act of 2012.
Now that you know how 24jl protects your privacy, join thousands of Filipino players who trust our PAGCOR-regulated platform for a secure and fair gaming experience.